Last Updated: [30/01/2025]

At FSL&CO, we strive to deliver your handmade scrunchies and accessories in a timely and efficient manner. Please read our shipping and delivery policy carefully before placing an order.

1. Processing Time

1.1. All orders are processed within 2 business days (excluding weekends and holidays) after payment confirmation.
1.2. Since our products are handmade, some items may take additional time to prepare before shipping.
1.3. Orders placed during peak seasons, sales, or holidays may experience slight delays.

2. Shipping Rates & Delivery Time

2.1. We offer the following shipping options:

• Standard Shipping: Estimated delivery within 7 days.
• International Shipping: Available to selected countries; delivery time varies based on location.

2.2. Shipping rates are calculated at checkout based on the shipping method and destination.

3. Order Tracking

3.1. Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.
3.2. Please allow up to 24 hours for the tracking information to update.

4. Shipping Delays & Issues

4.1. While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or courier issues.
4.2. If your order has not arrived within the expected timeframe, please contact us at support@fslandco.com for assistance.
4.3. We are not responsible for delays caused by incorrect shipping information provided by the customer.

5. Lost, Stolen, or Damaged Packages

5.1. We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
5.2. If your package arrives damaged, please contact us within 7 days of receiving your order with video of the damaged product and packaging.
5.3. We will work with the courier to resolve shipping issues, but refunds or replacements are subject to case review.

6. International Shipping

6.1. Customers outside India are responsible for any customs duties, taxes, or import fees imposed by their country.
6.2. Delivery times for international orders may vary due to customs processing.
6.3. If an international package is returned due to customs issues or incorrect address, the customer will be responsible for re-shipping costs.

7. Incorrect Shipping Address

7.1. Customers must provide an accurate shipping address at checkout.
7.2. If an incorrect address is provided and the package is returned to us, the customer will be responsible for additional shipping fees to resend the order.

8. Contact Us

If you have any questions about our shipping and delivery policy, please contact us at:
📧 support@fslandco.com