FAQs

Sizes

Which size should I choose?
Mini suits half-up styles, braid ends, small buns and children's hair. Classic is our everyday size and works for medium-thickness hair and full ponytails — if you are unsure, start here. XXL is for thick or long hair and oversized buns.

Do all designs come in all three sizes?
No. Most do, but some fabrics only work at certain sizes, so a few designs are XXL-only or Classic and Mini only. The available sizes are shown on each product page.

Fabrics and care

What fabrics do you use?
Silk, cotton silk, velvet, georgette, textured georgette, lace, satin and cotton-polyester blends. The fabric is named on every product page.

Which fabric is best for fine or slippery hair?
Velvet grips best. Silk and satin are the gentlest and glossiest but hold more loosely, which suits thicker hair.

How do I wash them?
Hand wash in cool water with a mild detergent and air dry flat. Avoid wringing, and keep silk and velvet out of the machine.

Will the colour vary from the photos?
Slightly, yes. Everything is handmade in small batches, so minor variation in colour, size and finish between pieces is normal.

Orders and delivery

How long until my order ships?
Orders are processed within 2 business days of payment confirmation. Because our products are handmade, some items take a little longer to prepare.

How long does delivery take?
Standard shipping is estimated at 7 days within India. Shipping rates are calculated at checkout based on destination.

Do you ship internationally?
Yes, to selected countries. Delivery times vary, and customs duties, taxes and import fees are the customer's responsibility.

Can I track my order?
Yes. You will receive a confirmation email with a tracking number once your order ships. Allow up to 24 hours for tracking to update.

Returns

What is your return window?
You can cancel an order within 7 days of receiving it. Items must be in their original packaging. Full details are in our Refund Policy.

Who pays for return shipping?
You do, unless the item arrived damaged or incorrect. We recommend an insured, trackable service — we cannot refund goods we do not receive.

My order arrived damaged. What now?
Email support@fslandco.com within 7 days with a video of the damaged item and its packaging, and we will sort it out.

How long do refunds take?
Within 14 days of us receiving the returned goods, back to your original payment method.

Anything else

Email support@fslandco.com and include your order number if you have one.